Exciting Front Office Manager Role at Ibis London ExCeL Docklands

Are you a motivated and dynamic leader seeking an exciting career opportunity in London? Look no further! We are currently recruiting for the position of Front Office Manager at Ibis London ExCeL Docklands. Join our fantastic team and take the next step in your hospitality career!

Job Description:

As the Front Office Manager, you will play a pivotal role in ensuring the smooth operation of the Front Office department and delivering the highest level of guest satisfaction. Your responsibilities will include:

1. Ensuring adherence to all Front Office policies and procedures, maintaining operational excellence.
2. Coordinating the management of the Front Office department during your shifts to ensure a seamless guest experience. Seeking feedback on guest satisfaction and responding directly to guests who may encounter any issues.
3. Facilitating strong and effective communication with all other departments, fostering a collaborative work environment.
4. Providing guidance and motivation to the Front Office team, creating an environment that allows colleagues to achieve job fulfillment and providing a clear path for career development within AccorHotels.
5. Balancing operational, administrative, and colleague needs to optimize department performance.
6. Overseeing group bookings and collaborating with the F&B Manager on meeting room bookings, ensuring efficient coordination.
7. Developing, implementing, and maintaining new incentives through the promotion of our loyalty program ALL, motivating colleagues and maximizing hotel revenue.
8. Ensuring effective utilization and productivity of all colleagues through strategic staff planning, hiring, scheduling, and adhering to budget guidelines.
9. Adhering to and promoting the Company’s Health & Safety policies to maintain a safe work environment. Ensuring colleagues are knowledgeable about safety and emergency procedures and maintaining a clean and safe working environment.

Work Experience:

• Previous experience in similar roles is preferable, showcasing your ability to effectively manage a Front Office department in a dynamic hospitality setting.
• Friendly, approachable demeanor with excellent customer service skills to ensure exceptional guest experiences.
• Attention to detail and exceptional organizational skills to handle multiple tasks and responsibilities efficiently.
• Strong team player with a positive attitude, fostering a collaborative work environment that promotes colleague satisfaction.
• Ability to work effectively under pressure, maintaining composure and professionalism.
• Essential flexibility with working hours to meet the demands of the hospitality industry.
• Must already have the right to work in the UK.

Benifits:

• Excellent training and development opportunities to enhance your skills and unlock your true potential within the hospitality industry.
• Annual Bonus Scheme, offering up to one month of additional salary as a reward for your hard work and dedication.
• Worldwide staff discounts, enabling you to enjoy discounted rates at AccorHotels properties across the globe.
• Complimentary stays at AccorHotels UK & Ireland properties, allowing you to explore and experience our diverse portfolio.
• Meals on duty to keep you energized throughout your shifts.
• Uniform and dry cleaning services to ensure a professional appearance at all times.

Conclusion:

Join our team at Ibis London ExCeL Docklands and experience the vibrant energy of London. This is your opportunity to thrive in a dynamic hospitality environment, where exceptional service and colleague satisfaction are at the core of our values. Apply now and take the first step towards a fulfilling career with AccorHotels.

As an industry-leading hotel group, we are committed to providing outstanding service to our guests while fostering a supportive and rewarding workplace for our employees. Discover the limitless possibilities in London and let your hospitality career flourish with us!

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