Customer support

Job Description

Respond promptly to customer inquiries via phone, email, chat, or social media.

Resolve customer complaints and issues with professionalism and patience.

Maintain detailed records of customer interactions in CRM systems.

Provide accurate, valid, and complete information using the right tools and resources.

Follow communication procedures, guidelines, and policies.

Escalate unresolved issues to the appropriate internal teams.

Collaborate with cross-functional departments to improve customer experience.

Identify trends in customer feedback and suggest improvements.